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Cancellation & Return

 

Return / Cancellation Policy(Machinery Dukaan)

Machinery Dukaan will allow return/exchange of products in ONLY following cases:

Wrong order (wrong product related issues)
Defective product
Damaged product(reported within 24hours of delivery via mail to Machinerydukaan@gmail.com along with the image of the damaged product and packaging pictures.)
Product different from the description

But we are not able to accept returns in following cases:

Product is used/worn or altered
Physical damage to the box or to the product
If returned without original packaging and accessories
If sealed package of products is open

In case of Return/Replacement, following conditions should satisfy:

Product must be in its original condition
Only unused, unaltered, unsoiled products will be accepted
The complaint should be raised within 3 days after receiving the product.
Refund for Returned will be Processed within 48 hours after the product is received,checked and approved by us and will be reflected within 10 working days .
Replacements will be made if product is available on website or else we’ll refund the amount.
You can raise a return request by:

Contact us at our helpline number +91 8595858422 and provide Order ID details.

Customer Support will confirm the return request and will inform you about the pickup process.

Please ensure that product is in unused and original condition. Include all labels, original packing and invoice along with the product.

In case you want to cancel your order, you need to call at our help line number or email at MachineryDukaan@gmail.com  at any point of time before product is shipped or 4 hours after placing the order, which ever is earlier. If the order is shipped the order can not be cancelled, it will be RTOed.

Refund for the cancelled order will be processed within 24hours and will be reflected within 10 working days.

Machinery Dukaan may also want to cancel order under following scenarios:

Product no longer available or temporarily out of stock
Non-serviceable locations
Restriction on quantity ordered
Problems identified by our credit and fraud avoidance department
Incomplete or inaccurate address

In case, customer opted for COD options, then before accepting order we require additional information from customer for verification. After verification, Machinery Dukaan can cancel order if there is any discrepancy in the information provided by customer.